Aetna ACA
  • 11 Apr 2025
  • 9 Minutes to read
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Aetna ACA

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Article summary

IMPORTANT!

If you are already contracted with AETNA ACA, please refer to the transfer instructions below: Transfer Instructions for Aetna ACA

Are you an LOA Agent working under an agency under Benavest? Please refer to the LOA Agent Steps below.
Carrier Portal

Navigate through Aetna Portal to this link: https://www.aetna.com/producer_public/login.fcc

AETNA CONTRACTING FOR NEW AGENT
Step 1: Personal Details

Click this link to start the application.

image.png

Once you click continue, the system will do a search with NIPR to retrieve your demographic information and license and appointment records.

Step 2: CONTACT DETAILS

Keep in mind that the SSN and Last Name must be an exact match with NIPR for the records to be retrieved. If the demographic information displayed provided by NIPR is not correct, you can overwrite it with your current information.
image.png

image.png

Step 3: LANGUAGE

In this next section, you may select additional languages.
Click Save and Continue.

image.png

Step 4: ACCOUNT SETUP

You will be presented with the opportunity to select a USER ID and password for registering to this tool and Producer World.
You may leave the USER ID field blank, and the system will assign a USER ID for you.

image.png

Add your security question in case you need to retrieve either fields in the future.

image.png

REGISTRATION CONFIRMATION
You will get your confirmation page as well as a system generated e-mail.
image.png

Step 5: PRODUCER WORLD LOGIN

Login to Aetna Producer World with the USER ID and Password that has just been created to continue with your onboarding.

Step 6: SELECTING AN ONBOARDING OPTION

Select Onboard as an independent producer.

image.png

Step 6.1: UPLOADING W-9

Selecting to be an independent producer, you will be required to complete the W-9 to receive payments. Navigate by the scroll bar on the right and then click on the continue button to edit the form.

By clicking Continue, the system will take you to the editable field which can be left as presented.
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Click on the indicated area to enter your signature by typing your name.
image.png

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After you click Apply you will Click to Sign to complete the form.
image.png

Step 7: INDIVIDUAL AND FAMILY PLANS

Select YES to enter additional details.
image.png

Step 7.1: COMMISSION ASSIGNMENT

Click I Accept & Sign.
image.png

Step 7.2: GENERAL AGENCY ALIGNMENT (IMPORTANT!!)

Search for Benavest in the General Agency tab.
image.png

Step 8: BYPASS MEDICARE

Select NO and CONTINUE.
image.png

image.png

Step 9: CONTINUE WITH THE ONBOARDING PROCESS

After clicking the continue button above, you will be presented with this page. Please click the hyperlink to continue with the onboarding process.

image.png

The system will display your information in the following screen. Example below:
image.png

In the background questionnaire, you have the option of answer YES or NO, when answer Yes to any of the questions, the system will open a box for you to enter additional formation.
image.png

On the next tab, you will be required to complete the Background authorization form. By navigating with the right bar, scroll down to get to the continue button.
image.png

Following you will be presented with the authorization form for your background report. Click the NEXT yellow flags to navigate to all fields required.
Those with a red asterisk are required fields and will need to be filled before continuing to the next tab.
image.png

At the end of the form, you are required to sign the form as authorizing the background search.
image.png

After the name is entered, click on the blue box below. Once completed, you will select the next tab Banking Information. Enter all required fields and validate the bank.
image.png

You will now navigate to the last tab Contracts. Use the right bar to scroll to the bottom of the screen and click continue. This will activate the form for updates.
image.png

Begin by clicking the yellow flag Start.
image.png

After the signature is entered, click the blue box that says CLICK TO SIGN.
image.png

Click Submit to Aetna Contracting.
Once you're prompted with this confirmation page, you've successfully submitted the application.
image.png

Step 10: Aetna Sends Confirmation Email

You will then receive a confirmation email from the carrier once the application is approved. The turnaround time is 7 to 10 business days from application submission.

Please keep an eye out for the confirmation/welcome email.

Email Subject: Your contract has been approved to market our Commercial products!
From: donotreply@contracting.aetna.com

Step 11: Commission & General Agency Assignment ⚠️ IMPORTANT⚠️

Once you receive the confirmation email, please login to Aetna Producer World.

image.png

Click on the Individual tab.
image.png

Scroll down and select READY-TO-SELL tab, and click on Assign Commissions.
image.png

Click on Select and choose 'I want commissions to be paid directy to me'
image.png

Send the screenshots of your Commission & General Agents assignments & forward the Aetna Welcome/Appointment Letter to office@benavest.com

The screenshots should look like this:

1. Commission assignment should reflect your name:
image.png

2. General Agency should reflect Benavest:
image.png

Always choose the nearest start date.

3. The welcome/appointment letter

Email Subject: Your contract has been approved to market our Commercial products!
From: donotreply@contracting.aetna.com

image.png

TRANSFER INSTRUCTIONS FOR AETNA ACA
Step A: Log in to Aetna Producer World

Step B: If you don't remember your username or password, please click on the Forgot your password or username.
image.png

Click on the Individual tab.
image.png

Scroll down and select READY-TO-SELL tab, and click on Assign Commissions.
image.png

Send the screenshots of your Commission & General Agents assignments & forward the Aetna Welcome/Appointment Letter to office@benavest.com
  1. Click on the MANAGE PAYEE button and assign the commissions to yourself.

image.png

  1. Click on the Add New button and select Benavest as your General Agency.
    image.png

Always choose the nearest start date.

TRANSFER INSTRUCTIONS FOR LOA AETNA ACA
Step A: Log in to Aetna Producer World

Step B: If you don't remember your username or password, please click on the Forgot your password or username.

image.png

Click on the Individual tab.
image.png

Scroll down and select READY-TO-SELL tab, and click on Assign Commissions.
image.png

Click on Select and choose 'I want commissions to be paid to an agency'
image.png

Click the Search Magnifying Glass button and start typing your upline agency's TAX ID. Then click SUBMIT.

Send the screenshots of your Commission & General Agents assignments & forward the Aetna Welcome/Appointment Letter to office@benavest.com

The screenshots should look like this:

  1. Commission assignment should reflect your UPLINE AGENCY:

Screenshot 2025-01-29 213359.jpg

2. Firm General Agents tab should reflect Benavest:
image.png

Always choose the nearest start date.

AETNA CONTRACTING FOR NEW LOA AGENT
Step 1: Personal Details

Click this link to start the application.

image.png

Once you click continue, the system will do a search with NIPR to retrieve your demographic information and license and appointment records.

Step 2: CONTACT DETAILS

Keep in mind that the SSN and Last Name must be an exact match with NIPR for the records to be retrieved. If the demographic information displayed provided by NIPR is not correct, you can overwrite it with your current information.
image.png

image.png

Step 3: LANGUAGE

In this next section, you may select additional languages.
Click Save and Continue.

image.png

Step 4: ACCOUNT SETUP

You will be presented with the opportunity to select a USER ID and password for registering to this tool and Producer World.
You may leave the USER ID field blank, and the system will assign a USER ID for you.

image.png

Add your security question in case you need to retrieve either fields in the future.
image.png

REGISTRATION CONFIRMATION
You will get your confirmation page as well as a system generated e-mail.
image.png

Step 5: PRODUCER WORLD LOGIN

Login to Aetna Producer World with the USER ID and Password that has just been created to continue with your onboarding.

Step 6: SELECTING AN ONBOARDING OPTION

Select Onboard as an independent producer.

image.png

Step 6.1: UPLOADING W-9

Selecting to be an independent producer, you will be required to complete the W-9 to receive payments. Navigate by the scroll bar on the right and then click on the continue button to edit the form.

By clicking Continue, the system will take you to the editable field which can be left as presented.
image.png

image.png

Click on the indicated area to enter your signature by typing your name.
image.png

image.png

After you click Apply you will Click to Sign to complete the form.
image.png

Step 7: INDIVIDUAL AND FAMILY PLANS

Select YES to enter additional details.
image.png

Step 7.1: COMMISSION ASSIGNMENT

Click I Accept & Sign.
image.png

Step 7.2: GENERAL AGENCY ALIGNMENT (IMPORTANT!!)

Search for Benavest in the General Agency tab.
image.png

Step 8: BYPASS MEDICARE

Select NO and CONTINUE.
image.png

image.png

:::

Step 9: CONTINUE WITH THE ONBOARDING PROCESS

After clicking the continue button above, you will be presented with this page. Please click the hyperlink to continue with the onboarding process.

image.png

The system will display your information in the following screen. Example below:
image.png

In the background questionnaire, you have the option of answer YES or NO, when answer Yes to any of the questions, the system will open a box for you to enter additional formation.
image.png

On the next tab, you will be required to complete the Background authorization form. By navigating with the right bar, scroll down to get to the continue button.
image.png

Following you will be presented with the authorization form for your background report. Click the NEXT yellow flags to navigate to all fields required.
Those with a red asterisk are required fields and will need to be filled before continuing to the next tab.
image.png

At the end of the form, you are required to sign the form as authorizing the background search.
image.png

After the name is entered, click on the blue box below. Once completed, you will select the next tab Banking Information. Enter all required fields and validate the bank.
image.png

You will now navigate to the last tab Contracts. Use the right bar to scroll to the bottom of the screen and click continue. This will activate the form for updates.
image.png

Begin by clicking the yellow flag Start.
image.png

After the signature is entered, click the blue box that says CLICK TO SIGN.
image.png

Click Submit to Aetna Contracting.
Once you're prompted with this confirmation page, you've successfully submitted the application.
image.png

Step 10: Aetna Sends Confirmation Email

You will then receive a confirmation email from the carrier once the application is approved. The turnaround time is 7 to 10 business days from application submission.

Please keep an eye out for the confirmation/welcome email.

Email Subject: Your contract has been approved to market our Commercial products!
From: donotreply@contracting.aetna.com

Step 11: Commission & General Agency Assignment ⚠️ IMPORTANT⚠️

Once you receive the confirmation email, please login to Aetna Producer World.

image.png

Click on the Individual tab.
image.png

Scroll down and select READY-TO-SELL tab, and click on Assign Commissions.
image.png

Click on Select and choose 'I want commissions to be paid to an agency'
image.png

Click the Search Magnifying Glass button and start typing your upline agency's TAX ID. Then click SUBMIT.

Send the screenshots of your Commission & General Agents assignments & forward the Aetna Welcome/Appointment Letter to office@benavest.com

The screenshots should look like this:

  1. Commission assignment should reflect your UPLINE AGENCY:

Screenshot 2025-01-29 213359.jpg

2. Firm General Agents tab should reflect Benavest:
image.png

Always choose the nearest start date.

3. The welcome/appointment letter

Email Subject: Your contract has been approved to market our Commercial products!
From: donotreply@contracting.aetna.com

image.png

Aetna Carrier Support Contact Details

Email Address: laau@aetna.com
Phone: 866-511-2863

Benavest Contact Details

office@benavest.com
(800) 893-7201 x 1610
(954) 947-8694


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